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FAQ

1. How do you replace the plumbing pipes in the building?
2. How long does the process take?
3. Do residents have to move out while you are doing this work?
4. How much time will you be in my unit?
5. What hours will you be working?
6. What areas of my suite will be affected?
7. What do I have to do to prepare my suite for this work?
8. I have a pet that is in my unit during the day; what do I have to do?
9. I am worried about coming home to a mess; what do you do to make sure that things are left clean?
10. Who certifies that the work is done correctly and to code?

1. How do you replace the plumbing pipes in the building?
Replacing the plumbing pipes in a building is a substantial project. There are 4 general steps:

  1. Design the replacement system: a specialized independant engineer works with us to design the new system with the goals of ensuring an effective and efficient system for the future and minimizing the impact on residents during the repiping process, while meeting the plumbing code
  2. Remove the existing piping: removing the existing piping involves cutting patches in the walls of the buildings to access and remove the plumbing pipes
  3. Install new piping: new piping is installed, as per the design of the new plumbing system
  4. Return the interior walls to their original condition: the walls are patched and painted, returning the interior walls to their original condition

This work is conducted in a staged process, which we have developed and honed over 25 years in the business, with the explicit goal of practically minimizing the impact on residents. Although work of this nature and magnitude can not be done without residents seeing the work take place, the substantial majority of residents in the 1,000 buildings we have worked have told us that the process is much less invasive and impactful than they imagined it would be before the work was done.


2. How long does the process take?
Depending upon the size of your building, the length of time can vary greatly. Good estimates of timelines can be provided once we have reviewed drawings of your building and conducted a site visit. As a very general guideline; a small 10-15 suite building may take 6-7 weeks to complete; where as, a large tower may require 5-6 months of work.


3. Do residents have to move out while you are doing this work?
No. Residents do not have to move out while we are doing this work.


4. How much time will you be in my unit?
The work in a given unit depends on three key factors: the design of the plumbing system; the number of plumbing fixtures in the units; and, the layout of the fixtures in the units. For most projects, the span time of work within suites ranges from 15 days to 20 days. Schedules are provided for each resident prior to starting work in any unit. Of this time, the water is only shut off for approximately 2 days and only between the hours of 8:00am and 4:00pm.


5. What hours will you be working?
Our crews start on site at 730 am, to begin organizing for the work day. Work within any suite will not begin any earlier than 8am, and we will be finished for the day by 4p. We understand that a number of residents may require special work hours to accommodate shift work, or other needs, and we always do our best to accommodate these requests in our scheduling.


6. What areas of my suite will be affected?
Before work in your unit starts you will be provided a notice which clearly outlines the areas which will be affected in your unit. Generally the areas around the kitchen sink and the sinks in the bathroom are the main areas affected.


7. What do I have to do to prepare my suite for this work?
Before work starts in your building, you will be provide a notice clearly articulating any preparation work that is required for your suite. Generally we ask that residents clear out the areas around and below the sinks in their kitchen and bathroom; as well as remove any valuable or sentimental items from any walls or book-cases, etc, where we may be working or moving material. Although we do take great care to ensure there is no damage, we also ask that precautions are taken to protect very valuable or sentimental items.


8. I have a pet that is in my unit during the day; what do I have to do?
Pets in a unit are not a problem. We will provide a sign to all tenants before any work starts to tape to your door notifying us that there is a pet inside, so that we can take care when entering and leaving the unit, and are aware that we will be working in an environment with a domestic animal.


9. I am worried about coming home to a mess; what do you do to make sure that things are left clean?
At Brighter we work to ensure that when we leave our work spaces for the day that they are left as clean as when we found them. We understand that we are working in other peoples’ homes and we take that very seriously. On a Brighter Mechanical job, you should never experience that feeling of coming home to a messy house because we were working in your suite that day. In the event that we have left your suite in a state that is not satisfactory for you, if you let our site Foreman know, he will ensure that it is taken care of as quickly as possible.


10. Who certifies that the work is done correctly and to code?
At Brighter we always work to the requirements of the building and plumbing codes. An independent engineer and a municipal building & plumbing inspector separately certify that the work we have done is to the standard of the plumbing and building codes of the municipality in which you live.

107 – 4585 Canada Way • Burnaby, BC • V5G 4L6
Office 604.279.0901 • Fax 604.279.0902 • info@brightermechanical.com